Pros: We truly love the food options here. Really?!? We also were not happy that our house keeper would miss giving us towels, washcloths or hand towels EVERY day, even though we tipped her EVERY day. My husband called the fake manager again and then later that night after we were done with dinner (10pm) we came to our room to find a cheese plate. My mother in law got a cake in here room saying "Happy 65th Anniversary" and I got nothing. I sent emails, phone calls, and even told them at check in. Another issue we had was when we booked both our trip and my mother in laws, I told them we were both celebrating big birthdays. There NEEDS to be a time where they give up these chairs if no one shows up. We are out here right now at 2:30pm and these "Diamond" members have yet to take their lounge chairs while others are walking around with no where to sit. There were at LEAST 5-10 chairs a day reserved for Diamond members who NEVER showed up. Because we are VIP (black bands) we thought we might have seats available to us by the beach side, we were wrong. Then, due to it being spring break, the lounge chairs would get taken or reserved by 6:30am. He had never even heard of the wine upgrades and was pointless to talk to. When we asked for a manager we were introduced to a guy who was just hired a month ago and was in NO way a manager. Upon arrival we were told our $1500 couldn't be used on wine upgrades, which was our plan, and my mother in law was here 3 days prior and was able to use it for wine upgrades. Cons: My husband and I decided to come here to celebrate my birthday since we had been to this resort once before. There NEEDS to be a time where they give up these chairs if no one shows up.Īnother issue we had was when we booked both our trip and my mother in laws, I told them we were both celebrating big birthdays. My husband and I decided to come here to celebrate my birthday since we had been to this resort once before.
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